How can we help?

For help with Bagsy OnTime, contact jay@levelelevensolutions.com.

Include your device, iOS or browser version, what you were trying to do, and the error you saw. If you include a screenshot, hide family details. Please do not send your password or private invitation link.

Sign in or join a Group

Use your email or username and password. If an organizer invited you, open your private password setup link first. Ask your organizer for a new link if it expired or you need to reset your password.

US phone numbers can include a country code, spaces, parentheses, or hyphens. For example, +1 (202) 555-0142 and 2025550142 are accepted.

Find your assignments

Open My linked schedule to see your assigned drives and commitments. Your Group organizer controls assignments and whether members can view the whole Group calendar. Contact the organizer if a Group or drive is missing.

Keep the schedule current

An internet connection is needed to load and save shared schedules. Open or refresh OnTime after another person changes a plan. If a save fails, retry before relying on the change.

iPhone reminders and location

Where Pickup chime is available, enable it in OnTime Settings and allow notifications in iPhone Settings. Sound and delivery also depend on Focus, notification, and device settings.

Optional current-location adjustments use iPhone location permission. Background adjustments require the appropriate permission and iOS allowing the app to run. Reopen the app after force-quitting it.

Open OnTime after schedule changes to refresh saved reminders. The iPhone app does not currently receive remote assignment-change push notifications. A reminder saved before a change may remain until the app refreshes.

Download and Group access

The iPhone app is being prepared for App Store release. Its planned download price is free. Joining another person’s Group is free. Creating a new Group currently starts a four-week trial; this does not automatically charge you. Contact support if your trial ends while subscription checkout is unavailable.

Privacy or account requests

Read the privacy policy for how information is used. To request account or data deletion, email support from your account email when possible. We may need to verify ownership, and shared schedule entries may involve other Group members.